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Product Activation Failure

Issues​

  1. I uploaded my activation key, but still SafeSquid UI is showing Failed to set Subscription details.
  2. After uploading the activation key, I am getting the template on the browser proxy server refusing connections.
  3. Unable to see subscription details on the support page from SafeSquid User Interface.

Root Causes​

  1. SafeSquid server is unable to contact the SafeSquid Subscription server.
  2. The file (activation key) was not uploaded correctly.
  3. The file name you uploaded is other than activation_key.
  4. After uploading the activation key, the page shows the proxy server refusing connections.
  5. SafeSquid service restart was not done properly.

Troubleshooting​

Case 1: Check for the activation_key file on the SafeSquid server.​

Run the below command and check for the file:

ls -lrt /usr/local/safesquid/security/

root@dev:~# ls -lrt /usr/local/safesquid/security/​

total 60

drwxrwxr-- 2 ssquid root 4096 Jul 10 11:55 dns

-rw-rw-r-- 1 ssquid root 724 Jul 28 11:23 krb5.conf

-rw-rw-r-- 1 ssquid root 2111 Aug 3 18:52 activation_key

drwxrwxr-- 2 ssquid root 12288 Aug 4 16:04 policies

drwxrwxr-- 5 ssquid root 4096 Aug 4 16:09 ssl

-rw-rw-r-- 1 ssquid root 15744 Aug 5 09:51 activation_key.updates.backup

-rw-rw-r-- 1 ssquid root 15744 Aug 5 09:51 activation_key.updates​

If the file was not found, then upload your activation key again and click on restart

note

Restart SafeSquid service from the SafeSquid Interface will work, only if the monit service is configured properly on the SafeSquid server.

Otherwise, you can directly restart the SafeSquid service from LINUX box by using below commands

/etc/init.d/safesquid stop
/etc/init.d/safesquid start

Case 2: Check the connection to the Subscription server, by using following commands​

root@dev:~# ping swgupdates2.safesquid.net​

PING swgupdates2.safesquid.net (104.236.27.61) 56(84) bytes of data.

64 bytes from 104.236.27.61: icmp_seq=1 ttl=52 time=309 ms

64 bytes from 104.236.27.61: icmp_seq=2 ttl=52 time=228 ms

--- swgupdates2.safesquid.net ping statistics ---

2 packets transmitted, 2 received, 0% packet loss, time 1000ms

rtt min/avg/max/mdev = 228.387/269.078/309.770/40.694 ms​

nslookup swgupdates2.safesquid.net

Server: 127.0.0.1​

Address: 127.0.0.1#53

Non-authoritative answer:

Name: swgupdates2.safesquid.net

Address: 104.236.27.61​

After uploading the activation key, the page shows the proxy server refusing connections

SafeSquid restart was not done, start the SafeSquid from the server console by using the command below:

/etc/init.d/safesquid start
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